NHTSA Complaint #11330152 — 2019 FORD F-350

EXTERIOR LIGHTING issue reported to NHTSA

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Complaint Details

ODI Number 11330152
Vehicle 2019 FORD F-350
Component EXTERIOR LIGHTING
Date of Incident
Date Filed
Mileage 50 miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State OR

Consumer Description

I?M DRIVING MY 2019 FORD PICKUP AT NIGHT. THE TRUCK IS EQUIPPED WITH AUTO HIGH-BEAMS AND THEY ARE ENABLED IN THE SETTINGS. IT IS NIGHT AND I DON?T WANT MY HIGH-BEAMS ON SO I TOGGLE THEM OFF BY FLIPPING THE TURN INDICATOR HANDLE. A CAR IS APPROACHING FORM THE OPPOSITE DIRECTION ON THE OTHER SIDE OF THE ROAD. AS THE CAR APPROACHES AND PASSES BY ? WHAT SHOULD MY HIGH-BEAMS DO, STAY OFF OR TURN ON? SENSE I TURNED THEM OFF, I WOULD THINK THEY SHOULD SAY OFF BUT THEY DON?T, THEY COME ON. THIS CAN BE FURTHER EXACERBATED IN FOG. WE ALL KNOW THAT DRIVING WITH HIGH-BEAMS IN FOG IS DANGEROUS ? THE DRIVER COULD BE BLINDED BY THE LIGHT REFLECTION OFF THE FOG. THE SAME SCENARIO ABOVE BUT NOW DRIVING IN FOG WITH THE HIGH-BEAMS OFF ? A CAR IS APPROACHING FORM THE OPPOSITE DIRECTION ON THE OTHER SIDE OF THE ROAD AND AFTER PASSING BY AND THE AUTO HIGH-BEAMS TURNS ON AND I BLINDED BY THE REFLECTION - I SWERVE OFF THE ROAD AND HIT A PEDESTRIAN (THAT LAST PART DID NOT HAPPEN, BUT IT COULD). WHO WOULD BE LIABLE IN THIS CASE? MY FORD DEALER SAYS THAT THERE IS NOTHING WRONG WITH MY AUTO HIGH-BEAMS AND THAT IS THE WAY THEY ARE DESIGNED TO OPERATE. I THINK THIS IS A DANGEROUS CONDITION AND MUST BE ADDRESS AND RESOLVED. MY TRUCK HAS BEEN TO THE DEALER TWICE TO FIX THIS ISSUE AND THEY HAVE BEEN UNABLE TO RESOLVE THE ISSUE. THE LAST TIME THE TRUCK WAS IN THE SHOP (2 WEEKS) FORD ADMITTED THAT THERE WAS SOMETHING WRONG AND THAT OTHER OWNERS ARE ALSO EXPERIENCING THIS ISSUE TOO BUT THEY DON?T KNOW HOW TO FIX IT. I WAS TOLD TO TAKE MY TRUCK HOME AND I WOULD BE NOTIFIED WHEN FORD HAD A SOLUTION. THAT WAS OVER 2 WEEKS AGO (JUNE 5TH). DEALER FOR REPAIR IS WILSON MOTORS IN CORVALLIS OR. *TR

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