NHTSA Complaint #11329663 — 2018 CHRYSLER PACIFICA

ON MAY 1, 2020, I BROUGHT MY 2018 CHRYSLER PACIFIC TO THE DEALERSHIP FOR THE VEHICLE TO BE REPAIRED BECAUSE OF RECALL CAMPAIGN 19V886000. IT WAS SUPPOSED TO BE A SIMPLE UPDATE TO THE RADIO SOFTWARE. HOWEVER, THE ENTIRE RADIO MALFUNCTIONED WHEN THEY ATTEMPTED TO UPDATE THE SOFTWARE. THE DEALERSHIP SAID THE ENTIRE RADIO NEEDS TO BE REPLACED. THEY ORIGINALLY ESTIMATED IT WOULD TAKE 3 TO 5 DAYS TO RECEIVE A NEW RADIO. IT IS NOW JUNE 18, 2020, SEVEN WEEKS SINCE I TOOK MY CAR IN FOR THE RECALL UPDATE, AND THE DEALERSHIP AND CORPORATE CHRYSLER HEADQUARTERS DON'T EVEN HAVE AN ETA ON WHEN A NEW RADIO WILL BE AVAILABLE. I AM CONCERNED THAT THEY MAY NOT BE ABLE TO FIX MY VEHICLE TO MEET THE RECALL MANDATE AND NHTSA'S SAFETY STANDARDS. *TR