NHTSA Complaint #11329292 — 2019 RAM 2500

ELECTRICAL SYSTEM issue reported to NHTSA

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Complaint Details

ODI Number	11329292
Vehicle	2019 RAM 2500
Component	ELECTRICAL SYSTEM
Date of Incident	June 14, 2020
Date Filed	June 17, 2020
Mileage	350 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	NY

Consumer Description

WHILE DRIVING IN A 40MPH ZONE, THE ELECTRONIC THROTTLE CONTROL (ETC)LIGHT CAME ON AND THE TRUCK ACCELERATED UNCONTROLLABLY. AFTER BRAKING AND GETTING THE VEHICLE STOPPED, IT WAS SHUT OFF AND RESTARTED. THE ETC LIGHT WENT OUT BUT THE CHECK ENGINE LIGHT CAME ON. MADE AN APPOINTMENT WITH THE DEALER THE NEXT DAY AND WHILE EN ROUTE TO THE DEALER, THE ETC LIGHT CAME ON, THIS TIME RESULTING IN A POWER LOSS. IT HAPPENED WHILE ENTERING A HIGHWAY RAMP, AND COULD ONLY GET THE VEHICLE SPEED GRADUALLY UP TO 40. DEALER ATTEMPTED TO CLEAR CODES AND REPAIR, BUT KEPT VEHICLE OVERNIGHT FOR A TEST DRIVE. DURING THE DEALER TEST DRIVE, THE ETC LIGHT CAME ON AND THE PROBLEM OCCURRED AGAIN. SO FAR THERE HASN'T BEEN A RESOLUTION, BUT THE VEHICLE IS UNSAFE TO DRIVE. IT IS A BRAND NEW 2019, WITH ONLY APPROXIMATELY 400 MILES ON IT, OWNED LESS THAN A WEEK. *TR

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