NHTSA Complaint #11328228 — 2013 BMW X3

THE NIGHT OF 11/9/2019, I WAS DRIVING MY 2013 BMW X3 WHEN MY ENGINE PRESSURE LOW LIGHT CAME ON THEN FOLLOWED BY DRIVE TRAIN MALFUNCTION LIGHTS AND INSTANTLY MY SUV DIED/LOST ALL POWER AND I HAD TO DANGEROUSLY PULL TO THE SHOULDER OF THE ROAD WHILE AVOIDING OTHER CARS. THIS IS EXTREMELY UPSETTING SINCE MY LITTLE ONES WERE IN THE CAR WITH ME AND WE WERE ON THE FREEWAY A FEW MINUTES EARLIER. THE SUV LOCKED UP AND WAS UNABLE TO START BACK UP. I HAD THE SUV TOWED TO THE BMW SERVICE DEPARTMENT, THEY FOUND THE TIMING CHAIN GUIDE (MADE OF PLASTIC) HAD BROKEN AND THE BROKEN PIECES BLOCK THE OIL PUMP. IT TOOK OUT THE OIL PUMP AND STARVED THE ENGINE OF OIL AND NOW I HAVE A DEAD ENGINE. MY SUV HAVE ONLY 75K MILES ON IT WAS REGULARLY MAINTAINED BY BMW SERVICE DEPARTMENT. I WAS QUOTED $17,437.02 TO HAVE THE ENGINE REPLACED. BMW SERVICE DEPT CONTACTED BMW AMERICA TO FILE A CLAIM AND GET THE REPAIRS COVERED. BMW REFUSED THE CLAIM STATING THAT IT WAS PAST THEIR 7 YEARS /70K MILES TIMING CHAIN WARRANTY. I HAD PURCHASE THE BMW PLATINUM EXTENDED WARRANTY THAT COVERS 7 YEARS/ 100K MILES, BUT IT EXPIRED 2 MONTHS AFTER THIS INCIDENT. IT'S A DEFECTIVE TIMING CHAIN/BRACKET THAT CAN RESULT TO TOTAL ENGINE DAMAGE. BMW NEEDS TO BE HELD ACCOUNTABLE AND SHOULD HAVE AT LEAST HAVE A MINIMUM OF 10 YEARS/ 150K MILES WARRANTY OR ISSUE A RECALL. PEOPLE CAN LOSE THEIR LIFE WHEN THE ENGINE SHUTS DOWN AND THE CAR LOSE POWER. AFTER RESEARCHING ONLINE FOR BMW N20 TIMING CHAIN FAILURE, IT IS QUITE COMMON ON THE N20 AND THE N26 ENGINES. BMW KNOWS THIS AND ARE REFUSING TO BE RESPONSIBLE FOR THE DEFECTIVE PARTS.FOR THE SAFETY OF DRIVERS, PLEASE HAVE BMW NORTH AMERICA HELD RESPONSIBLE. ALSO, ITS NOT FAIR FOR THE CUSTOMERS TO BE LIABLE FOR REPAIRS DUE TO THE DEFECTIVE PARTS. THE COST TO REPLACE THE ENGINE IS ENOUGH TO PURCHASE A NEW CARS. THAT'S LUDICROUS AND TOTALLY UNACCEPTABLE! *TR