NHTSA Complaint #11327090 — 2013 BMW X3

ENGINE issue reported to NHTSA

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Complaint Details

ODI Number	11327090
Vehicle	2013 BMW X3
Component	ENGINE
Date of Incident	May 14, 2020
Date Filed	June 3, 2020
Mileage	99,753 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	GA

Consumer Description

MY 2013 BMW X3 SHOWED A LOW OIL PRESSURE WARNING ON THE DISPLAY. STOPPED THE CAR, AND HAD IT TOWED TO THE DEALER. THE DEALER SAID THE TIMING CHAIN NEEDED TO BE REPLACED AND IT WAS A KNOWN ISSUE WITH THE N20 ENGINE. THE COST TO REPLACE IS CLOSE TO $6000. THE TIMING CHAIN IS NOT PART OF THE MAINTENANCE OF THE VEHICLE AND IT NOT SUPPOSE TO FAIL. THE DEALER TOLD ME TO CALL BMW NORTH AMERICA FOR ASSISTANCE TO REPLACE SINCE THE PROBLEM IS DUE TO A DESIGN DEFECT AND NOT A MAINTENANCE ISSUE. I CALLED AND AFTER 2 WEEKS BMW NORTH AMERICA GOT IN TOUCH WITH ME AND TOLD ME THEY ARE NOT GOING TO HELP ME OUT, NOT EVEN PARTIALLY. I CANNOT DRIVE OR SELL THE VEHICLE WITHOUT THE REPAIR BECAUSE THE ENGINE WILL EVENTUALLY FAIL WHICH COULD POTENTIALLY CAUSE SOMEONE TO GET INJURED IN AN AUTOMOBILE ACCIDENT IF THE FAILURE OCCURS WHEN DRIVING IN TRAFFIC. *TR

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