NHTSA Complaint #11326786 — 2010 DODGE JOURNEY SERVICE BRAKES

Complaint Details

ODI Number	11326786
Vehicle	2010 DODGE JOURNEY
Component	SERVICE BRAKES
Date of Incident	October 14, 2019
Date Filed	June 1, 2020
Mileage	86,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	MT

Consumer Description

TL* THE CONTACT OWNS A 2010 DODGE JOURNEY. THE CONTACT STATED THAT SOON AFTER REPLACING THE BRAKES AND HER ROTORS, THE TRACTION CONTROL WARNING LIGHT ILLUMINATED. THE CONTACT TOOK THE VEHICLE TO SEVERAL INDEPENDENT MECHANICS HOWEVER, THEY WERE ALL UNABLE TO DETERMINE THE CAUSE OF THE FAILURE. THE CONTACT STATED THAT WHILE ATTEMPTING TO STOP THE VEHICLE, THE BRAKE PEDAL WAS DEPRESSED HOWEVER, THE VEHICLE FAILED TO STOP WITH THE TRACTION CONTROL WARNING LIGHT ILLUMINATED. THE CONTACT COASTED TO A STOP AND RESTARTED THE VEHICLE. THE VEHICLE OPERATED AS DESIGNED AFTER BEING RESTARTED. NEITHER THE DEALER NOR THE MANUFACTURER WERE NOTIFIED OF THE FAILURE. THE VEHICLE HAD YET TO BE REPAIRED. THE FAILURE MILEAGE WAS 86,000.

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