NHTSA Complaint #11326763 — 2016 FORD ESCAPE

STEERING issue reported to NHTSA

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Complaint Details

ODI Number 11326763
Vehicle 2016 FORD ESCAPE
Component STEERING
Date of Incident
Date Filed
Mileage 64,000 miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State WI

Consumer Description

2016 FORD ESCAPE W/ONLY 64K MILES. I DROVE TO PICK UP MY DAUGHTER IN CHICAGO ABOUT 2.5 HOURS AWAY FROM HOME WITH ABSOLUTELY NO SIGNS OF PROBLEMS. ON THE WAY BACK, I STOPPED AT THE GAS STATION, ON THE OASIS, AND SHUT OFF THE VEHICLE. WHEN I STARTED IT BACK UP (JUST A FEW MINUTES LATER) THE WARNING POPPED UP ON THE DASH AND IT BECAME NEARLY IMPOSSIBLE TO STEER THE VEHICLE... DROVE STRAIGHT (LITERALLY) TO THE FORD SERVICE DEPT & $2030 LATER (CUZ OF COURSE WARRANTY IS DEPLETED), I CAN STEER AGAIN. I SERIOUSLY DON'T UNDERSTAND WHY I HAVE TO PAY SUCH A HEFTY CHARGE JUST BECAUSE FORD MOTOR DIDN'T LEARN FROM THEIR 'POWER STEERING ASSIST' RECALL BACK IN 2014 AND ACTUALLY CORRECT THE PROBLEM.

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