NHTSA Complaint #11326740 — 2017 KIA SORENTO

STEERING issue reported to NHTSA

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Complaint Details

ODI Number	11326740
Vehicle	2017 KIA SORENTO
Component	STEERING
Date of Incident	May 25, 2020
Date Filed	June 1, 2020
Mileage	17,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	FL

Consumer Description

PURCHASED WITH ABOUT 17,000 MILES. ON WAY HOME FROM DEALER (70 MPH FLAT, MOSTLY STRAIGHT HIGHWAY) I NOTICED THAT THE STEERING WHEEL SEEMED TO GET STUCK WHEN IT HADN'T BEEN ADJUSTED FOR SEVERAL SECONDS, ALMOST AS IF THE POWER STEERING WOULD TURN OFF. AFTER USING QUITE A BIT OF FORCE TO TURN THE WHEEL, THE POWER STEERING SEEMED LIKE IT WOULD WAKE UP AGAIN, CAUSING ME TO OVER-CORRECT. AFTER I BECAME FAMILIAR WITH THE ISSUE ON THE HIGHWAY, I NOTICED IT WOULD ALSO HAPPEN AT SLOWER SPEEDS. THE DEALER SAID THEY ARE FAMILIAR WITH THE ISSUE AND ARE DOING A SERIES OF SOFTWARE UPDATES THAT THEY SAID WILL CORRECT THIS ISSUE. THEY ARE NOT REPLACING ANY EQUIPMENT. *TR

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