NHTSA Complaint #11326589 — 2004 TOYOTA TACOMA

MY 2004 TOYOTA TACOMA HAS FRAME DAMAGE UNDERNEATH (PICTURE ENCLOSED) I LEARNED OF A 15 YEAR MANUFACTURER EXTENDED WARRANTY ON THE FRAME OF MY TRUCK WITHIN THE LAST FEW MONTHS. I PUT IN A COMPLAINT TO TOYOTA (I LOST CLAIM NUMBER) AND WAS TOLD THE WARRANTY HAD EXPIRED IN MAY OF 2019 AND WAS OUT OF LUCK, HE ALSO SAID THAT 15 YEAR WARRANTY EXTENSION WERE MAILED OUT IN THE PAST BUT ,TROUBLE IS MY WIFE AND I DO NOT RECALL SEEING THIS INFORMATION DO TO THIS I WAS UNABLE TO GET MY FRAME FIXED UNDER THE WARRANTY AND I CANNOT AFFORD OUT OF POCKET FEE TO FIX MYSELF. WHAT ISSUE I DO HAVE IS I HAD MY VEHICLE AT A TOYOTA DEALERSHIP BEING WORKED ON FOR A "SAFETY RECALL " JULY OF 2018 AND I WAS WONDERING AT LEAST AS A CUSTOMER COURTESY WHY I WASN'T MADE AWARE OF THIS FRAME RECALL WHILE UNDER REPAIR FOR THE SAFETY RECALL, I WOULD HAVE GOT THE WORK DONE HAD I KNOWN AND AS STATED EARLIER KNOWN BY RECEIVING INFORMATION IN THE MAIL ABOUT THIS. THE TOYOTA REP SAID SINCE IT EXPIRED I WAS OUT OF LUCK AND THAT IS WHY I'M REACHING OUT TO YOU ABOUT THIS MATTER. *TR