NHTSA Complaint #11326495 — 2019 RAM 2500

TL* THE CONTACT OWNED A 2019 DODGE RAM 2500. THE CONTACT STATED THAT WHILE DRIVING SMOKE SUDDENLY CAME FROM UNDER THE HOOD AND THE VEHICLE IMMEDIATELY STOPPED ACCELERATING. THE CONTACT WAS ABLE TO EXTINGUISH THE FIRE WITH A FIRE EXTINGUISHER AND WATER. THE CONTACT STATED THAT HER AND HER SPOUSE WAS BURNT ON THEIR HANDS AND LATER SEEKED MEDICAL ATTENTION FOR SMOKE INHALATION. THE FIRE DEPARTMENT ALONG WITH THE POLICE DEPARTMENT CONTACTED HOWEVER, THE FIRE WAS ALREADY EXTINGUISHED BY TIME THEY REACHED THE SCENE. THE CONTACT DOES NOT KNOW IF A POLICE OR FIRE REPORT WAS FILED. THE CONTACT STATED THAT THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND SHE RECEIVED AN EMAIL STATING THAT THE MANUFACTURER WOULD BUYBACK THE VEHICLE. HOWEVER, THE MANUFACTURER HAS BEEN UNRESPONSIVE TO THE CONTACT'S ATTEMPTS TO PROCESS THE BUYBACK PROGRAM. THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 20V043000 (POWER TRAIN). THE CONTACT STATED THAT THE INSURANCE COMPANY WILL NOT PAY THE CLAIM AS A RESULT OF THE RECALL AND THE BUYBACK OFFER. THE DEALER MOUNTAIN HOME AUTO RANCH (2800 AMERICAN LEGION BLVD, MOUNTAIN HOME, ID 83647 888-229-6919) WAS MADE AWARE OF THE FAILURE HOWEVER, THE FAILURE WAS NOT DIAGNOSED. THE DEALER ASSISTED THE CONTACT IN GETTING A CLAIM NUMBER FROM THE MANUFACTURER. THE FAILURE MILEAGE WAS 21,000.