NHTSA Complaint #11326462 — 2013 HYUNDAI SANTA FE

TL* THE CONTACT OWNS 2013 HYUNDAI SANTA FE. THE CONTACT STATED THAT WHILE DRIVING AT 30 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT RESTARTED THE VEHICLE AND THE VEHICLE RESUMED NORMAL OPERATION. ON A SEPARATE OCCASION, THE CONTACT'S HUSBAND WAS DRIVING AT 60 MPH AND THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT'S HUSBAND WAS UNABLE TO RESTART THE VEHICLE. THE CONTACT'S HUSBAND CALLED STERLING MCCALL CHEVROLET (17800 NORTH FWY, HOUSTON, TX 77090) WHERE THE VEHICLE WAS PURCHASED AND THE CONTACT WAS INFORMED THAT THE DEALER WAS UNABLE ASSIST WITH THE FAILURE. THE CONTACT'S HUSBAND HAD THE VEHICLE TOWED TO THEIR RESIDENCE. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND REFERRED THE CONTACT TO THE LOCAL DEALER FOR ASSISTANCE. THE VEHICLE WAS TAKEN TO AN UNKNOWN DEALER HOWEVER, NO ASSISTANCE WAS PROVIDED. THE CONTACT WAS CONCERNED THAT SHE WAS NOT INFORMED THAT THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 17V226000 (ENGINE AND ENGINE COOLING) PRIOR TO THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN.