NHTSA Complaint #11325067 — 2018 RAM 3500

WHEELS issue reported to NHTSA

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Complaint Details

ODI Number 11325067
Vehicle 2018 RAM 3500
Component WHEELS
Date of Incident
Date Filed
Mileage 4,000 miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State TX

Consumer Description

I BOUGHT THIS BRAND NEW 2018 DODGE IN JANUARY OF 2019 AT THE TIME OF THE INCIDENT IT HAS FOUR THOUSAND MILES ON IT AND THE INCIDENT HAPPENED ON APRIL 30TH 2020. THE FRONT END BEGAN TO VIBRATE . I PULLED INTO A TIRE SHOP AND THEY ESTABLISH THAT THE FRONT LEFT STEER TIRE WAS CUPPING. IT IS A NEXEN TIRE THAT CAME ON THE BRAND NEW VEHICLE THAT ONLY HAD 4000 MILES ON IT. THE SPARE TIRE DID THE SAME THING IN ONLY 60 MILES, ALSO BRAND NEW TIRE THAT CAME WITH BRAND NEW TRUCK. I TOOK BOTH TIRES TO A CERTIFIED NEXT ENTIRE DEALERSHIP AND THEY TESTED THEM FOR ME AND CIRCLES ALL OF THE AREAS ON BOTH TIRES THAT WERE CUPPED CAUSING THE VEHICLE TO VIBRATE. DODGE DEALERSHIP AND THE TIRE WARRANTY PEOPLE ARE ARGUING AND I'M STUCK IN THE MIDDLE AND I WANT NEW STEER TIRES AND A NEW SPARE AND DODGE STILL TRYING TO FIGURE OUT HOW THEY'RE GOING TO HANDLE THIS. THE FACT OF THE MATTER IS FAULTY TIRES. NEXEN ROADIANS LT235/80R17, 4000 MILES ON A 2018 BRAND NEW DODGE 1TON DIESEL. *TR

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