NHTSA Complaint #11324785 — 2010 TOYOTA PRIUS

ELECTRICAL SYSTEM issue reported to NHTSA

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Complaint Details

ODI Number	11324785
Vehicle	2010 TOYOTA PRIUS
Component	ELECTRICAL SYSTEM
Date of Incident	March 21, 2019
Date Filed	May 16, 2020
Mileage	90,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	AZ

Consumer Description

I OWN A 2010 TOYOTA PRIUS WITH 97K AND IT IS IMMACULATE. IN MARCH 2019, THE INSTRUMENT CLUSTER (AN ELECTRONIC COMPONENT IN THE DASHBOARD CONTAINING THE GAS GAUGE, SPEEDOMETER, AND GEAR POSITION) STOPPED WORKING ENTIRELY ONE DAY UPON STARTING THE CAR. I RESEARCHED THE ISSUE AND IT'S MY UNDERSTANDING THAT A FAULTY CAPACITOR ON THE LOGIC BOARD WITHIN THE INSTRUMENT CLUSTER IS THE CULPRIT. TOYOTA CAN REPLACE THE INSTRUMENT CLUSTER BUT ONLY AT MY COST AND FOR OVER $1000. TOYOTA ISSUED A WARRANTY ENHANCEMENT NOTICE TO EXTEND MANUFACTURER WARRANTY ON THIS INSTRUMENT CLUSTER PROBLEM, BUT IT ONLY APPLIES TO 2004-2009 MODELS. THIS ELECTRONIC ISSUE HAD NOT BEEN ENTIRELY RESOLVED BY TOYOTA IN LATER MODELS AS MANY OTHERS ARE FACED WITH THE SAME ISSUE. AM I MONETARILY RESPONSIBLE FOR THE REPAIR OF THE INSTRUMENT CLUSTER? DOES NHTSA HAVE ONGOING SUPPORT TO PRIUS OWNERS FOR THIS ISSUE? SHOULD I FILE A SMALL CLAIMS LAWSUIT? *TR

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