NHTSA Complaint #11324632 — 2013 FORD EXPEDITION

I HAVE BEEN HAVING A PROBLEM WITH THE ENGINE AND WHEN I TOOK MY CAR IN TO ADDRESS THE SITUATION AND ALSO THE RECALL, THE GENTLEMAN SAID THAT IT WAS MERELY AN EXTENSION OF COVERAGE FOR A POSSIBLE PROBLEM AND THAT WHEN THE PROBLEM OCCURRED THEN THEY WOULD ADDRESS IT. SO THIS LIMITS ME FROM THE USE OF MY VEHICLE. I?M PLANNING A TRIP ACROSS 1/2 THE COUNTRY WITH MY 4 GRANDKIDS AND AM HELD HOSTAGE TO USE MY CAR FOR THIS TRIP. I CANNOT BE GOING 60-70 MILES DOWN THE ROAD TO ALL OF A SUDDEN MY CAR DOWNSHIFT TO 1ST GEAR CAUSING A TREMENDOUS VIBRATION AND LOSING CONTROL THAT CAN CAUSE IRREVERSIBLE DAMAGE TO THE CAR, AS WELL AS, PEOPLE IN THE VEHICLE. I AM UTTERLY AMAZED THAT FORD WILL NOT ADDRESS THIS ISSUE BEFORE SOMEONE OR SOMETHING CRITICALLY HAS TO HAPPEN. I GUESS FORD SEES CLIENTS AS INESSENTIAL AS LONG AS THEY MAKE SALES. *TR