NHTSA Complaint #11324577 — 2017 CHEVROLET VOLT

WHEN I WOULD PUT MY CAR IN PARK, THE CAR WOULD NOT TURN OFF. IT WOULDN'T HAPPEN ALL THE TIME AND I THOUGHT I WASN'T PUTTING MY FOOT ON THE BRAKE, OR I THOUGHT MAYBE I DID SOMETHING ELSE WRONG. IT WAS FRUSTRATING AS I THOUGHT I WAS GOING CRAZY. THEN ONE DAY 'I WAS SO FRUSTRATED , I SLAMMED THE GEAR SHIFT INTO PARK AND IT ACTUALLY TURNED OFF. THAT WAS AN 'AH HA' MOMENT. SHORTLY AFTER THAT I MADE AN APPOINTMENT TO GET MY CAR CHECKED FOR THE PROBLEM. THAT'S WHEN I GOT UPSET'THE GUY SAYS 'OH,IT HAPPENS ALL THE TIME TO THIS MODEL'. SO THEN MY HUSBAND SAYS'SHOULDN'T YOU PAY FOR IT IF IT'S A KNOWN DEFECT. THE SERVICE ENGINEER SAYS IT'S NOT STILL ON WARRANTY AND IS NOT A RECALL. SO WE PAID THE $500.00 TO GET IT FIXED. BUT THIS SHOULD BE A RECALL- IT'S A SAFETY ISSUE NOW THAT I KNOW THE CAR WAS NOT TURNED OFF MANY TIMES'SOMETIMES I ONLY KNEW IT WASN'T OFF BECAUSE MY RADIO WOULD PLAY WHEN I LOCKED THE DOOR'AND THE DOOR WOULDN'T LOCK. THIS SUCH A SAFETY ISSUE ON THE HIGHEST LEVEL..I PAID THE MONEY BUT TRULY IT SHOULD HAVE BEEN FIXED BY GM BECAUSE OF THE SAFETY ISSUE. SO THEN THE SERVICE GUY SAYS TO CALL GM, EVEN GAVE US THE NUMBER WHICH TURNED OUT TO BE GENERAL MOTORS BUT YOU NEEDED A CUSTOMER CODE SO THAT DID NO GOOD (855-462-2737). SO NOW I'M ASKING YOU GUYS TO LOOK INTO SOMETHING THE SERVICE DEPT AT DELILLO CHEVROLET SAYS 'WE SEE THIS A LOT'. THE PROBLEM WOULD HAPPEN WHEN I THOUGHT THE CAR WAS IN PARK'IT LOOKED LIKE IT WAS IN PARK BUT IT WASN'T. THEY CALLED IT: SWITCH IN SHIFTER CONTACTS NOT SENDING SIGNAL TO BODY CONTROL MODULE. SO THAT'S MY STORY, AS FRUSTRATING AS IT WAS. MY CAR NOW SHUTS OFF ON A REGULAR BASIS. I JUST FEEL SORRY FOR THE NEXT PERSON WHO CAN'T SHUT OFF THEIR CAR!!! *TR