NHTSA Complaint #11324313 — 2016 FORD FOCUS

TL* THE CONTACT OWNS A 2016 FORD FUSION. THE CONTACT STATED THAT UPON STARTING THE VEHICLE, THE VEHICLE FAILED TO ACCELERATE WITH THE ACCELERATOR PEDAL DEPRESSED. THERE WAS AN ABNORMAL NOISE COMING FROM THE ENGINE. THE SERVICE TRANSMISSION MESSAGE WAS DISPLAYED ON THE INSTRUMENT PANEL. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHERE THE CONTACT WAS INFORMED THAT HIS VEHICLE WAS UNDER RECALL FOR THE TRANSMISSION. THE CONTACT THEN HAD THE VEHICLE TOWED TO MAC HAIK FORD (10333 KATY FWY, HOUSTON, TX 7702, AND WAS INFORMED THAT THE VEHICLE WAS NOT SUBJECTED TO A RECALL. THE CONTACT REFERENCED NHTSA CAMPAIGN NUMBER: 18V845000 (POWER TRAIN) HOWEVER, NEITHER THE YEAR, MAKE, OR MODEL VEHICLE WAS INCLUDED IN THE NHTSA CAMPAIGN. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 62,000.