NHTSA Complaint #11323933 — 2013 CHEVROLET CAPTIVA

ENGINE issue reported to NHTSA

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Complaint Details

ODI Number	11323933
Vehicle	2013 CHEVROLET CAPTIVA
Component	ENGINE
Date of Incident	April 23, 2020
Date Filed	May 8, 2020
Mileage	85,734 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	MN

Consumer Description

BOUGHR THE SUV FROM DEALER WITH 63 K MILES. DID OIL CHANGES ON TIME AND MAINTENANCE. CAR ENGINE IS NLIWN AT 86K MILES. FIRST THE CAR STARTED TI IDKE RIUGH DURING STOPS. CMTOOK IN. THEY REPLACED CRANKSHAFT SENSORS. CLEANED THROTTLE.BODY. RAN OK FOR 2 MONTHS. THEN PROBLEM CAME BACK. HOWEVER THE NEXT DAY THE SUV WOULDN'T START. DID A CRANK NO START I CHANGED THE BATTERY, TRIED THE SPARK PLUGS, FUEL FILTER. STILL NO CRANK. THE MECHANIC WHO LOOKED AT IT FOUND THAT. THE TIMING CHAIN LOST TENSION.. BECAUSE A PLASTIC CLIP. WHICH HOLDS TWNSION ON THE TIMING CHAIN WAS MISSING..A PLASTIC PIECE.. CAUSED MY TIMING TO SHIFT WHERE IT MESSED UP THE ECM. THIS CAUSED THE PISTONS TO SHOOT WHEN THE VALVE WAS CLOSED. SO NOW A CAR I BOUGHT FOR 12K. AND PAID OFF.. ONLY TO PUT 20K MILES ON IT.. WILL COST ME 7K FOR A REFURBISHED ENGINE SWAP.

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