NHTSA Complaint #11323593 — 2020 TOYOTA HIGHLANDER

MY NEW 2020 HIGHLANDER HYBRID HAS A BIG ISSUE WITH THE GAS TANK. I GET ONLY 460 MILES, EVEN IF I TOP IT OFF WITH THE GAS SPEWING OUT. TOYOTA ADVERTISED A 600 MILE RANGE TO THE HIGHLANDER HYBRID. THE 600 MILE FUEL RANGE SEEMS VERY OFF WITH THE 2020 HIGHLANDER HYBRID. I HAVE THE XLE AND ALWAYS HAVE KEPT IT IN ECO MODE. I'VE DRIVEN OVER A THOUSAND MILES ON THE CAR, BUT THE MILE RANGE ESTIMATE ON THE CAR IS INACCURATE AND SEEMS TO BE OFF A LOT IF IT'S SUPPOSED TO GET 600 MILES TO A TANK. MORE IMPORTANTLY, WHEN THE TANK IS EMPTY (THE DASH SAYS I HAD 5 MILES LEFT TO EMPTY), THE GAS TANK ONLY HOLDS AROUND 13 GALLONS EVEN THOUGH THE FUEL TANK CAPACITY IS SUPPOSEDLY 17.1 GALLONS. THOSE 4 GALLONS MAKE FOR 140 MILES LESS DISTANCE ON A TANK. IF I WAIT AND KEEP ON FORCING THE GAS IN SLOWLY, I CAN GET 15 GALLONS BUT I DON'T LIKE THE IDEA OF HAVING TO KEEP ON PUSHING THE GAS NOZZLE UNTIL THE GAS SPEWS OUT OF THE TANK JUST TO GET 15 GALLONS IN. I KNOW TOYOTA HAS BEEN HAVING GAS TANK ISSUES IN OTHER MODELS RECENTLY. ONE OF THE MAIN REASONS I BOUGHT THE CAR WAS FOR THE FUEL TANK CAPACITY AND RANGE. A VIDEO EXPLANATION OF THE PROBLEM IS BELOW: HTTPS://WWW.YOUTUBE.COM/WATCH?V=HUU649ZRL-G&T=245S. *TR