NHTSA Complaint #11323267 — 2016 FORD ESCAPE

WHILE TRAVELING AWAY FROM HOME, THE SPEED CHANGED FROM 40 MPH TO 55 MPH. WHEN PUSHING THE ACCELERATOR, THE VEHICLE WOULD NOT ACCELERATE. AFTER WAITING ON THE SIDE OF THE ROAD FOR THREE HOURS, MY 2016 FORD ESCAPE WITH 69,123 MILES, WAS TOWED BACK TO MY HOMETOWN TO A TRUSTED MECHANIC. AFTER LOOKING OVER THE VEHICLE, IT WAS DETERMINED THE TRANSMISSION NEEDED TO BE REPLACED. THE DEALER WAS NOTIFIED WHO ADVISED TO HAVE THE VEHICLE TRANSFERRED TO THE DEALERSHIP TO BE DIAGNOSED. A COUPLE DAYS LATER, THE TECH CALLED AND STATED THE TRANSMISSION DID IN FACT NEED TO BE REPLACED FOR A COST OF $7505.00. THE GM OF THE DEALERSHIP STATED THEY CONTACTED FORD DIRECTLY AND THEY WERE NOT WILLING TO ASSIST, AS 'FORD HAS NO ISSUES WITH THIS VEHICLE AND TRANSMISSIONS.' THE GM FURTHER STATED I COULD ROLL OVER WHAT I OWED AND DRIVE OFF IN A BRAND NEW ESCAPE FOR $500.00 A MONTH. AFTER RESEARCH, IT'S CLEAR THE TRANSMISSIONS ARE DEFECTIVE, COSTING MANY PEOPLE THOUSANDS OF DOLLARS TO REPAIR. MY VEHICLE WAS TAKEN BACK TO OUR TRUSTED MECHANIC WHERE IT WILL BE REPAIRED FOR $3500.00.