NHTSA Complaint #11322825 — 2019 VOLKSWAGEN JETTA

ENGINE issue reported to NHTSA

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Complaint Details

ODI Number 11322825
Vehicle 2019 VOLKSWAGEN JETTA
Component ENGINE
Date of Incident
Date Filed
Mileage 9,000 miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State PA

Consumer Description

I HAVE A 2019 VOLKSWAGEN JETTA GLI 35TH ANNIVERSARY EDITION 2.0T TSI W/ 6 SPEED MANUAL TRANSMISSION. (ONLY 3500 MANUFACTURED IN THE WORLD) 1. I HAVE A VERY LOUD CLICKING/TAPPING NOISE WHEN AT IDLE AND LOWER RPMS. VEHICLE HAD ABOUT 9,000 MILES ON THE ODOMETER WHEN NOISE STARTED. I HAVE MULTIPLE VIDEOS AND SOUNDS RECORDINGS OF THE VEHICLE HAVING THIS NOISE. I TOOK THE VEHICLE IN FOR DIAGNOSIS. I SHOWED THE SERVICE ADVISOR THE VIDEOS AND HE SAID "IT DOES NOT SOUND NORMAL AT ALL, IN FACT IT SOUNDS LIKE INTERNAL DAMAGE/DEFECT". THE TECH HAD TAKEN IT INTO THE SHOP AND CAME BACK AND SAID IT SOUNDED 100% NORMAL. I AM NOW AT 12,000 MILES AND DID MY OIL CHANGE AT THE 10,000 MILE MARK. NOISE IS STILL THERE. I AM AFRAID IF THE NOISE KEEPS GOING ON AND IT IS CAUSING INTERNAL DAMAGE MY CAR WILL BE DESTROYED. THE VEHICLE HAS STALLED OUT ON ME 1 TIME AT A TRAFFIC LIGHT SINCE I BOUGHT IT IN DECEMBER OF 2019. (CLUTCH WAS DEPRESSED AND CAR WAS IN NEUTRAL) I AM CURRENTLY GOING BACK TO HAVE THEM LOOK AT IT AND TO GET A TRIM PIECE REPLACED UNDER WARRANTY DUE TO FAULT.

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