NHTSA Complaint #11693395 — 2019 VOLKSWAGEN JETTA

Initial call out for oil change and investigation of oil consumption and knocking from engine. Upon examination in person the timing cover was found to be heavily leaking and had pools of oil around the valleys that surround it. further examination if taking the cover off revealed metal shavings and debris caked all around the interior of the cover and deep inside the engine and oil in areas where there should not be. Even further investigations revealed that one of the bolts on the cam gear was missing and after researching it was found that this is a common issue/failure found on many of the 1.4tsi engines but is not widespread enough to form a recall as of yet. Many reports state very similar issues of the cam gear/phaser bolts becoming loose and falling down into the engine causing catastrophic failure and metal shavings/debris/fragments inside the engine. I paid nearly 18k$ just to drive the car about 10k miles and still owe 6300$ on the vehicle. This has completely turned my life upside down. Now I have no job, no way to take car of my elderly mom and barely able to take care of myself now that my engine has almost completed failed, if continued to drive the way it is, it may catch fire/explode. Im going to have a professional try to fix this issue but its going to cost more than I have. VWOA refused to help in any way since the vehicle is out of warranty. Vehicle is at 62388 in miles. I noticed the engine knocking while in a McDonald's drive thru i was about 800 miles until oil change was needed. So I took it home to check oil and it was extremely low.