NHTSA Complaint #11322591 — 2017 JEEP CHEROKEE

ELECTRONIC STABILITY CONTROL (ESC) issue reported to NHTSA

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Complaint Details

ODI Number	11322591
Vehicle	2017 JEEP CHEROKEE
Component	ELECTRONIC STABILITY CONTROL (ESC)
Date of Incident	April 28, 2020
Date Filed	April 28, 2020
Mileage	47,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	GA

Consumer Description

WAS DRIVING AND IN MOTION WHEN I HEARD A DING AND THE "SERVICE SHIFTER" ALERT CAME ON, AND ALL OF THE GEARS HAD THE RED LIGHT ON. I HAVE OWNED THE VEHICLE FOR 9 MONTHS AND HAVE NEVER HAD AN ELECTRICAL ISSUE BEFORE. IT IS NOT DUE FOR AN OIL CHANGE OR ANY OTHER MAINTENANCE SERVICE. IT IS AT 47,000 MILES AND WHEN I CALLED THE DEALERSHIP, THEY SAID THIS HAPPENS VERY FREQUENTLY BUT IS NOT COVERED UNDER WARRANTY, AND THAT I WOULD NEED TO REPLACE THE SHIFTER AND SHIFTER HARNESS. I AM VERY UPSET AND DISAPPOINTED WITH JEEP THAT THIS IS A LIFE-THREATENING ISSUE, AND IT HAPPENS "FREQUENTLY." PLEASE INVESTIGATE THIS ISSUE AS THIS IS NOT FAIR TO OWNERS WHO ARE NOW AT RISK WHEN TRAVELING.

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