NHTSA Complaint #11322582 — 2016 MAZDA CX-9

FUEL/PROPULSION SYSTEM issue reported to NHTSA

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Complaint Details

ODI Number 11322582
Vehicle 2016 MAZDA CX-9
Component FUEL/PROPULSION SYSTEM
Date of Incident
Date Filed
Mileage 55,000 miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State CT

Consumer Description

I JUST PURCHASED MY VEHICLE ABOUT 3 MONTHS AGO. I WAS RUNNING ERRANDS ABOUT A WEEK AFTER PURCHASE AND WAS HEADING HOME ON THE HIGHWAY WHEN THE GAS NOTIFICATION CAME ON DISPLAYING 27 MILES LEFT AND ADVISED ME TO GET GAS. I WAS ABOUT HALF MILE FROM THE EXIT AND THE VEHICLE CHECK ENGINE LIGHT CAME ON AND IT STARTED STALLING. THANK FULLY I WAS ABLE TO GET OVER TO THE MEDIAN JUST IN TIME WHEN IT SHUT DOWN COMPLETELY. I CALLED ROADSIDE AND THE DEALER AND EXPLAINED WHAT HAPPENED. I HAD IT TOWED BACK TO THE DEALER AND THEY ADVISED ME IT WAS BECAUSE I RAN OUT OF GAS. I EXPLAINED IT HAD A QUARTER OF A TANK AND DISPLAYED 27 MILES LEFT AND IT DIDN'T EVEN GIVE ME 1 MILE TO GET OFF THE EXIT. IT HAPPENED TO MY HUSBAND AS WELL RECENTLY AND I SPOKE TO A CERTIFIED MAZDA DEALER AND THEY EXPLAINED IT COULD BE THAT THE GAS TANK HAS A DENT CAUSING THE READING TO BE OFF OR ONE OF TWO FLOATS COULD BE DAMAGED AND NOT READING CORRECTLY. I WAS ADVISED THIS WAS A COMMON ISSUE WITH MY YEAR BUT IT'S NOT ON A RECALL. I USUALLY GET GAS WHEN IT HITS A QUARTER OF A TANK BUT NOW I'M AFRAID THAT I DO IT AT A HALF A TANK. THIS SHOULD BE A RECALL PROBLEM AS IT CAUSES THE CAR TO STALL IMMEDIATELY WHICH IS DANGEROUS. I HAD KIDS IN MY VEHICLE IN AN ICE STORM...I NEED TO HAVE THIS FIXED BUT IT'S WELL OVER $800.

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