NHTSA Complaint #11299308 — 2016 MAZDA CX-9

FUEL/PROPULSION SYSTEM issue reported to NHTSA

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Complaint Details

ODI Number	11299308
Vehicle	2016 MAZDA CX-9
Component	FUEL/PROPULSION SYSTEM
Date of Incident	December 31, 2019
Date Filed	January 14, 2020
Mileage	34,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	NJ

Consumer Description

WHILE DRIVING THE CAR IN THE 287 INTERSTATE HIGHWAY IN NEW JERSEY, I GOT THE CHECK ENGINE LIGHT OUT OF THE BLUE AND THE CAR STARTED DECELERATING IN THE HIGH SPEED LANE. LUCKILY I WAS ABLE TO MANAGE AND GET THE CAR TO THE ROAD SIDE SHOULDER. I WAS NOT ABLE TO START THE CAR AFTER THIS INCIDENT. WE HAD TO TOW THE CAR TO THE MAZDA SERVICE CENTER IN GREENBROOK, NEW JERSEY. AFTER RUNNING THE CAR DIAGNOSTICS (ERROR CODE - P0192), THEY INFORMED ME THAT THEY HAD TO UPDATE THE PCM (POWER CONTROL MODULE) SOFTWARE. THATS THE ONLY EXPLANATION WHICH THEY GAVE WHICH MADE NO REAL SENSE. THEY DID NOT PROVIDE ANY INFORMATION WHY THIS ISSUE OCCURRED AND WHAT WAS DONE TO MAKE SURE THIS ISSUE DOES NOT OCCUR IN THE FUTURE.

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