NHTSA Complaint #11321898 — 2016 HONDA PILOT

WE OWN A 2016 HONDA PILOT ELITE WITH AUTO START/STOP FEATURE. THE VEHICLE HAS APPROXIMATELY 78,000 MILES AND BEGAN EXHIBITING ISSUES WITH THE AUTO START/STOP FEATURE. WHEN STOPPED AT ANY LOCATION, THE AUTO STOP ENGAGES AND TURNS OFF THE ENGINE AND SHOULD RESTART WHEN YOU LIFT YOUR FOOT OF THE BRAKE; BUT IT IS NOW TURNING ALL THE POWER TO THE VEHICLE OFF (RADIO OFF, A/C OFF, DASH LIGHTS OFF). IN SOME CASES THE DASH WILL FLICKER WITH AND DASH LIGHTS WILL ELIMINATE FOR A SECOND. AS A RESULT YOU CANNOT MOVE THE VEHICLE AND ARE STUCK IN A DANGEROUS PLACE (CAN'T PUT THE VEHICLE IN NEUTRAL, NO POWER). THIS HAS HAPPENED TO US ON NUMEROUS OCCASIONS; AT STOP LIGHTS WHERE CARS BEHIND YOU GET FRUSTRATED AND HONK THEIR HORNS (TAKES SEVERAL MINUTES TO START BACK UP IF YOU ARE LUCKY) AND MOST CONCERNING IS IF YOU ARE IN THE MIDDLE OF THE INTERSECTION AND ABOUT TO MAKE A RIGHT TURN, WHILE WAITING TO MAKE THE TURN, THE VEHICLE SHUTS OFF ' NOW WE ARE STUCK IN THE INTERSECTION WITH TWO KIDS IN THE VEHICLE. NOW ONCOMING TRAFFIC IS EITHER FAST APPROACHING OR HONKING BECAUSE WE ARE BLOCKING THE LANE. WE HAVE BEEN ALMOST STRUCK ON SEVERAL OCCASIONS. THE ONLY WORK AROUND IS TO TURN THE AUTO START/STOP FEATURE OFF (PUSHING THE BUTTON) WHEN YOU FIRST GET IN THE VEHICLE, BUT IF YOU FORGET ' WE MIGHT GET KILLED. I TOOK IT TO THE HONDA DEALER AND THEY CLAIM THEY HAVE NEVER HEARD OF THIS ISSUE. MY BATTERY TESTED FINE. I LOCATED NUMEROUS HONDA PILOT POSTS ONLINE THAT INDICATE THIS IS A COMMON PROBLEM, DATING BACK TO THE 2016, BUT NO ONE IS HELPING THE CONSUMER. I DON'T UNDERSTAND WHY THERE IS A DELAY IN REPAIRING THIS ISSUE; IT IS NOT JUST A GENERAL INCONVENIENCE, IT IS A SAFETY RISK. WE ARE FRUSTRATED AND SCARED. IF WE TRADE THE VEHICLE FOR ANOTHER CAR, WHAT HAPPENS TO THE NEXT FAMILY THAT PURCHASES THIS VEHICLE ' DO THEY SUFFER THE FATAL OUTCOME.