NHTSA Complaint #11321528 — 2012 FORD ESCAPE

WAS COMING HOME FROM WORK, AND PARKED THE CAR IN THE DRIVEWAY. THE NEXT DAY IN THE MORNING, WHEN I TURNED THE CAR ON IT STARTED VIBRATING, WHICH I THOUGH WAS FROM THE COLD TEMPERATURE, BUT WHEN I TRIED TO DRIVE IT, THE STEERING WHEEL WOULDN'T TURN LIKE NORMALLY. HAD A MECHANIC COME TO LOOK AT IT, AND WAS TOLD IT WAS A PROBLEM WITH THE ELECTRIC POWER STEERING, AND THAT THIS WAS A RECOGNIZED PROBLEM WITH THE ELECTRIC POWER STEERING SYSTEM IN OTHER ESCAPES FROM DIFFERENT YEARS. WE FOUND THE RECALL FOR PREVIOUS YEARS, BUT DOESN'T INCLUDE THE 2012 MODEL. CAR HAS REMAINED PARKED IN THE DRIVEWAY SINCE OCTOBER 2019. HAVE TRIED TO CONTACT THE LOCAL FORD DEALERSHIP REGARDING THE RECALL AND THEY SAY IT'S NOT APPLICABLE TO OUR MODEL YEAR. *TR