NHTSA Complaint #11321275 — 2014 TOYOTA HIGHLANDER

STRUCTURE:BODY issue reported to NHTSA

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Complaint Details

ODI Number	11321275
Vehicle	2014 TOYOTA HIGHLANDER
Component	STRUCTURE:BODY
Date of Incident	April 1, 2020
Date Filed	April 15, 2020
Mileage	75,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	WA

Consumer Description

THE REAR DOOR LOCKS DO NOT LOCK ALL THE TIME MAKING IT POSSIBLE FOR THE KIDS IN THE BACK SEAT TO OPEN THE DOORS WHILE DRIVING DOWN THE ROAD ON MY 2014 HIGHLANDER. IT ALSO MAKES IT PRETTY EASY FOR PEOPLE TO STEAL STUFF FROM YOUR CAR. THIS IS A HUGE SAFETY ISSUE. IT IS A KNOW ISSUE AND THE INTERNET FORUMS ARE FULL OF PEOPLE WITH THE SAME ISSUE WITH ZERO HELP FROM THE DEALER. NEW LOCK MECHANISMS ARE 300 DOLLARS. I HAVE ALREADY HAD TO REPLACE ONE AT 75K MILES,. NOW I HAVE TO DO THE OTHER. THE VEHICLE NOW HAS 100K. *TR

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