NHTSA Complaint #11321026 — 2011 FORD ESCAPE

MY 2011 FORD ESCAPE IS PURCHASED FROM A PREVIOUS OWNER WHO HAD A RECALL PREFORMED BACK IN 2014. THE RECALL WAS FOR THE ELECTRIC POWER ASSIST SYSTEM. THE DEALERSHIP DID NOT FIX THE PROBLEM CORRECTLY. YEARS LATER I HAVE A MAJOR PROBLEM WITH MY STEERING WHEEL SHACKING AND KNOW I CAN BARELY TURN THE WHEEL. BOUGHT INTO THE SAME DEALERSHIP WHERE THE RECALL WAS ORIGINAL PERFORMED AND THEY SAID I WOULD HAVE TO PAY 800.00 TO GET FIXED BECAUSE THE RECALL IS CLOSED. PLEASE HELP ME WITH THIS PROBLEM. REGARDLESS OF MILEAGE OR AGE IF THE VEHICLE YOU SOUND THINK THAT SAFETY WOULD BE THE FIRST PRIORITY FOR THE CONSUMER. I HAVE OWNED FORDS IN THE PAST BUT HAVE NEVER HAD THIS KIND OF PROBLEM. PLEASE HELP ME GET THIS MAJOR USSUE FIXED. VEHICLE STEERING WHEEL WOULD SHACK IN PLACE AND WHILE DRIVING ABOUT A WEEK AFTER THE SHACKING THE VEHICLE STOPPED SHAKING BUT YOU CAN BARELY STEER THE STEERING WHEEL TO DRIVE.