NHTSA Complaint #11320794 — 2019 VOLKSWAGEN JETTA

BOUGHT 2019 JETTA IN SEPT. 2018. JETTA SE, HABANERO ORANGE. CURRENTLY HAS 39,500 MILES ON IT. HAD BEEN COMPLAINING TO THE SERVICE DEPARTMENT EVER SINCE MY FIRST OIL CHANGE (ROUGHLY 5000 MILES). I CHANGE THE OIL EVERY 5000, AND EVERY TIME I ASKED ABOUT IT, THEY REFUSED TO ACKNOWLEDGE THE ISSUE. NO RECALL. HOWEVER, AT 39,000 MILES MY CAR BEGAN "HARD-SHIFTING" AND WOULD GET STUCK/LOCKED IN GEAR AT SLOW TRAFFIC SPEEDS (20-40MPH). IT WOULD THEN SLAM INTO GEAR, AND I WOULD CONTINUE ON MY WAY. TOOK THE CAR INTO VOLKSWAGEN, REQUESTED TO SEE THE FOREMAN TO REPLICATE MY ISSUE. TALKED TO VW CUSTOMER CARE IN ORDER TO OPEN A CASE. REPLICATED THE ISSUE WITH THE FOREMAN, AND THEY TOOK MY CAR FOR INSPECTION AND REPAIR. THEY FOUND AS FOLLOWS: - BURNT TRANSMISSION FLUID - METAL SHAVINGS IN THE TRANSMISSION FLUID - METAL SHAVINGS IN THE OIL - METAL SHAVINGS IN THE OIL COOLER. CAR FELT VERY UNSAFE FOR REGULAR USE. CAR WOULD NOT DRIVE CORRECTLY. BEING STUCK IN GEAR REQUIRES ME TO PULL THE VEHICLE OVER DURING FREEWAY DRIVING. WOULD NOT ALLOW ME TO ACCELERATE CORRECTLY. HAPPENED DURING SLOW SPEEDS, ROUGHLY 25-40MPH, ALSO, WHILE SPEEDING UP TO ROUGHLY 60MPH.