NHTSA Complaint #11320401 — 2018 JEEP CHEROKEE

TL* THE CONTACT LEASED A 2018 JEEP CHEROKEE LATITUDE. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE STALLED WITH AN UNKNOWN WARNING LIGHT ILLUMINATED. THE VEHICLE OPERATED AS INTENDED AFTER THE VEHICLE WAS RESTARTED. THE VEHICLE WAS TAKEN TO QUIRK CHRYSLER DODGE JEEP RAM OF DORCHESTER (40 HALLET ST, BOSTON, MA 02124) WHERE THE GEAR SHIFTER BEZEL WAS REPLACED HOWEVER, THE FAILURE RECURRED SOON AFTER THE REPAIR. THE VEHICLE WAS TAKEN BACK TO THE SAME DEALER WHERE A 40 POINT INSPECTION WAS PERFORMED. THE CONTACT WAS INFORMED THAT THE FAILURE WAS LINKED TO A LOW OIL PRESSURE. THE DEALER INFORMED THE CONTACT TO MONITOR THE OIL AND TO RETURN ONCE THE VEHICLE HAD ACCUMULATED AN ADDITIONAL 1,000 MILES. THE CONTACT BROUGHT THE VEHICLE BACK ON TWO SEPARATE OCCASIONS AFTER DRIVING 1,000 MILES HOWEVER, THE FAILURE PERSISTED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND A CASE WAS FILED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 17,844.