NHTSA Complaint #11320311 — 2014 MAZDA CX-9

TL* THE CONTACT OWNS A 2014 MAZDA CX-9. CONTACT STATED THAT WHILE DRIVING AT 40 MPH, THE VEHICLE DECELERATED AND THE STEERING CEASED WITHOUT WARNING. THE CONTACT DEPRESSED THE BRAKE PEDAL WHICH FAILED TO ENGAGE. THE CONTACT ALLOWED THE VEHICLE TO IDLE WITH BOTH FEET OFF THE PEDALS WHICH ALLOWED THE VEHICLE TO COME TO A COMPLETE STOP. THE CONTACT TURNED THE VEHICLE OFF AND BACK ON WHICH RESUMED TO NORMAL VEHICLE OPERATION FOR ABOUT 2-3 MINUTES HOWEVER, THE FAILURE RECURRED. THE CONTACT INSPECTED THE VEHICLE FOR LEAKS BUT FOUND NONE. THE CONTACT STATED THAT THE COOLANT BOTTLE WAS EMPTY. THE CONTACT CHECKED THE OIL WHICH LOOKED MILKY AND DIRTY. LEE EDWARDS MAZDA (2218 LOUISVILLE AVENUE, MONROE, LA 71201 (318) 388-3540) WAS CONTACTED AND INFORMED OF THE FAILURE. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED AND DETERMINED THAT THE WATER PUMP GASKET WAS FRACTURED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE RECURRED. THE MANUFACTURE WAS NOT MADE AWARE OF THE FAILURE. THE MILEAGE WAS 70,000.