NHTSA Complaint #11320165 — 2020 SUBARU OUTBACK

VISIBILITY/WIPER issue reported to NHTSA

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Complaint Details

ODI Number	11320165
Vehicle	2020 SUBARU OUTBACK
Component	VISIBILITY/WIPER
Date of Incident	April 3, 2020
Date Filed	April 3, 2020
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	CA

Consumer Description

A LARGE CRACK FORMED ON THE DRIVER SIDE AT EYE LEVEL. I'VE NEVER SEEN A WINDSHIELD BREAK SO SUDDENLY AND ABRUPTLY WHILE DRIVING. IT DISTRACTED ME FOR ABOUT 10 SECONDS AS I WAS WATCHING THE CRACK GET LARGER. I WAS DRIVING AT 50 MILES PER HOUR ON THE ADAPTIVE CRUISE CONTROL. THE CRUISE CONTROL LOST VISIBILITY AND TURNED OFF IMMEDIATELY. FROM MY UNDERSTANDING THE WINDSHIELDS ARE MADE TO MEET THE MINIMUM REQUIREMENTS TO SAVE COSTS. SUBARU DOES NOT COVER WINDSHIELDS AND THE EYE SIGHT CALIBRATION IS WAY TOO EXPENSIVE FOR ME TO TAKE ON PERSONALLY. A COMPANY WHOSE REPUTATION IS BUILT ON SAFETY SHOULD NOT BE CUTTING CORNERS ON THE WINDSHIELDS.

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