NHTSA Complaint #11320101 — 2016 HONDA PILOT

CAR STALLS AND DOES NOT RESTART. CAR HAS AUTO IDLE STOP FEATURE. WHEN I COME TO A COMPLETE STOP, THE CAR COMPLETELY DIES AND CANNOT BE RESTARTED. NO EMERGENCY LIGHT, NO LIGHTS ON DASHBOARD, CANNOT LOCK CAR, CANNOT PUT INTO NEUTRAL, MUST BE TOWED. CAR FIRST STARTED STOPPING AT STOP LIGHTS IN CITY STREETS IN 2017. WOULD TAKE A FEW ATTEMPTS TO RESTART. BROUGHT TO DEALER TO STATE MY CONCERN THAT IT WOULD HAPPEN IN THE FREEWAY AND THEY CHECKED AND SAID EVERYTHING WAS FINE. ON 3/19/20, DRIVING IN THE FREEWAY, I HAD TO STOP FOR TRAFFIC. CAR DIED COMPLETELY. I COULDN'T EVEN TURN ON THE EMERGENCY LIGHT. I HAD TO OPEN MY DOOR A LITTLE BIT, STICK MY ARM OUT AND WAVE FOR ONCOMING TRAFFIC BEHIND ME. SEMI TRUCKS WERE QUICKLY CHANGING LANES TO AVOID REAR-ENDING ME. IT WAS THE MOST FRIGHTENING INCIDENT THAT HAS EVER HAPPENED TO ME. CAR WAS TOWED TO DEALER AND THEY SAID IT WAS A TRANSMISSION SENSOR ERROR AND CLAIMED TO HAVE FIXED IT. 4/2/20 AS MY DAUGHTER AND I WERE EXITING THE FREEWAY, THE PROBLEM OCCURRED AGAIN. WE STOPPED AT THE LIGHT AT THE END OF THE EXIT WHEN THE CAR JUST STALLED. AGAIN TOTALLY DEAD. IT'S JUST A PARKED CAR THAT CANNOT BE RESTARTED. CAR WAS TOWED TO DEALER. I DON'T KNOW WHAT'S WRONG WITH IT. THE DEALER'S ATTEMPTS TO FIX IT DID NOT WORK. THE DEALER WAS CLOSED WHEN WE DROPPED IT OFF TONIGHT. THIS IS A VERY DANGEROUS SITUATION. THE CAR JUST DIES AND WILL NOT RESTART. THERE IS NOT EVEN A WAY TO TURN ON THE EMERGENCY BLINKING LIGHTS TO ALERT OTHER MOTORISTS OF A STALLED CAR. HAD THIS INCIDENT HAPPENED IN THE DARK, MY DAUGHTER AND I COULD HAVE BEEN SERIOUSLY INJURED OR KILLED.