NHTSA Complaint #11319736 — 2000 HONDA ACCORD

ON JANUARY 23,2020, COGGIN HONDA STARTED SENDING ME TEXT MESSAGES SAYING I HAD AND OPEN RECALL SCHEDULE FREE REPAIR NOW. I CALLED THE DEALERSHIP AND THEY SCHEDULED ME AN APPOINTMENT. ON FEBRUARY 20,2020 I TOOK MY CAR TO THE DEALERSHIP TO GET THE RECALL REPAIR. THEY SENT ME HOME IN AN UBER AND TOLD ME IT WOULD TAKE ABOUT AN HOUR AND A HALF AND SAID, THEY WOULD CALL ME WHEN IT WAS READY. ABOUT 3PM I CALLED THEM AND ASKED IS MY CAR READY YET AND I WAS THEN INFORMED THIS IS A NEW RECALL AND THE PARTS WOULDN'T BE IN TIL AROUND MID MARCH. AMERICAN HONDA SENT ME AN IMPORTANT SAFETY RECALL LETTER IN MARCH. IN THERE LETTER THEY ALSO SAID, IF AMERICAN HONDA OR THE DEALERSHIP HAS FAILED OR IS UNABLE TO REMEDY THE DEFECT IN MY VEHICLE, WITHOUT CHARGE AND WITHIN A REASONABLE PERIOD OF TIME TO CONTACT YOU.