NHTSA Complaint #11448460 — 2000 HONDA ACCORD

I received a letter about the airbag recall for my 2000 Honda Accord EX back in year 2020, so I call the dealer in Sanford to make an appointment. They tell me I have to take my car in first, then they will inspect it and order the part (AutoNation Honda Sanford 407-323-6100). I arrived early, they took my car in and in about an hour later they called me that my car was ready. I was surprised on how fast the job was done. I looked at the invoice paperwork Honda gave me and left home. At my house I was looking at the invoice and it did not show anywhere where the airbag was recalled, so there was NO second appointment. I called on the same day of my appointment (Nov. 14, 2020) and speak to a rep who I explained the situation. She placed me on hold a few times and at one point I asked to speak to the person who was in charge who was Michael Donaldson (service advisor 7927). I explained to the service manager that I did not see anything about the airbag being recalled. He said after the tests they performed, my car did not need the airbag to be replaced, so they did not schedule another appointment because of that. Mr. Donaldson did tell me that Honda performed a SOFTWARE update and that would be it. I asked Mr. Donaldson "how a software update is going to fix the metal pieces inside the airbag?" His replied was "that was all the car needed". I decided not to call the same Honda dealer again, but did call Holler Honda (407) 629-1234. Unfortunately before I was able to take my car in, the transmission failed, so I had to cancel. I WILL fix the transmission and the car WILL be on the road again. I have proof of what Honda in Sanford did on the day of my appointment. I keep receiving letters and emails about the recall, so something WAS NOT done correctly, because if they send the report that my car didn't need an airbag, why do I keep getting letters and emails to call for appointment? I ALREADY MADE AN APPOINTMENT and HONDA DIDN'T FIND ANYTHING.