NHTSA Complaint #11318748 — 2020 KIA SOUL

I WENT TO START THE VEHICLE UP ON MARCH 2, 2020. I TURNED THE IGNITION, CAR TURNED ON AND STARTED TO VIOLENTLY SHAKE THE ENTIRE VEHICLE. I TURNED IT OFF, CHECK OIL LEVEL (IT'S A NEW VEHICLE AND JUST HAD AN OIL CHANGE) OIL LEVEL WAS GOOD. I TURNED IT ON AGAIN, CAR WENT TO 1.5 RPMS, THEN DIED (0RPMS). I TOOK THE KEY OUT, WAITED A WHILE, AND STARTED IT BACK UP AGAIN. TURNED ON JUST FINE, BUT THIS TIME WITH THE CHECK ENGINE LIGHT ON. HAD KIA ROAD SIDE SERVICE TOW IT THE FOLLOWING MORNING TO HANLEES IN DAVIS. I HAVEN'T BEEN GIVEN MUCH INFORMATION AS TO WHAT WAS WRONG WITH THE CAR. AFTER 2 WEEKS OF THEM TRYING TO FIGURE OUT WHAT WAS GOING ON, I GOT A CALL SAYING THAT KIA HAS AUTHORIZED TO DROP A WHOLE NEW ENGINE IN THE VEHICLE AND MY CAR WOULD BE READY IN A WEEK. I CALLED TODAY, MARCH 19, AND THEY STILL HAVEN'T RECEIVED THE ENGINE, SO I'M STILL WITHOUT A VEHICLE. I AM MOVING ACROSS THE US IN A WEEK FROM NOW, AND HAVE TO CANCEL THE MOVE BECAUSE MY CAR IS STILL NOT READY AND THE DEALERSHIP WILL NOT SHIP MY VEHICLE ONCE IT IS FINISHED. IT HAS BEEN ALMOST A MONTH, AND I'M STUCK IN THIS LEASE FOR ANOTHER 3.5 YEARS.