NHTSA Complaint #11318525 — 2016 SUBARU OUTBACK VISIBILITY/WIPER

Complaint Details

ODI Number	11318525
Vehicle	2016 SUBARU OUTBACK
Component	VISIBILITY/WIPER
Date of Incident	March 17, 2020
Date Filed	March 17, 2020
Mileage	50,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	CA

Consumer Description

MY WINDSHIELD SPONTANEOUSLY CRACKED ON THE DRIVER'S SIDE NEAR THE WIPER BLADE, WHILE DRIVING WITH A FACTORY WINDSHIELD. THE 6" CRACK FROM THE CORNER ALMOST IMMEDIATELY TURNED INTO A CRACK ACROSS THE ENTIRE WINDSHIELD - AGAIN NO TRAUMA OR ROCKS. I WAS DRIVING STRAIGHT ON A HIGHWAY WITH NO POTHOLES OR ANYTHING. I HAD THE WINDSHIELD REPLACED AND IT HAS AGAIN SPONTANEOUSLY CRACKED WITH NO TRAUMA (NO ROCK OR BUG IMPACT OR OTHER IMPACTS/DAMAGES) ON THE PASSENGER SIDE BY THE WIPER BLADE. I BELIEVE THAT THE SUBARU WINDSHIELD AS WELL AS THE DEFROST SYSTEM ARE DEFECTIVE. THIS WILL BE MY THIRD WINDSHIELD IN UNDER 3 MONTHS. OTHER SUBARU OUTBACK OWNERS HAVE COMPLAINED ABOUT THIS AND SUBARU CONTINUES TO BLAME IT ON ROCKS. THE SECOND CRACK HAPPENED WHILE MY VEHICLE WAS STATIONARY IN THE DRIVEWAY!

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