NHTSA Complaint #11318332 — 2016 SUBARU FORESTER

SUBARU DEALER CHANGED TWO REAR COILS ON MY 2016 FORESTER, WITH 37K MILES, 2/20/2020. ON 2/26/2020 A LOUD BANGING NOISE AT REAR OF VEHICLE. NOTICED OIL SPOTS ON MY DRIVEWAY, AT REAR OF VEHICLE. ON 3/2/20, 11 DAYS AFTER THE COIL SPRINGS WERE REPLACED, I BROUGHT CAR BACK TO DEALER ASKING THEM TO CHECK MY WORK. WAS TOLD THAT THEY COULD NOT STORE THE CAR AND I WOULD HAVE TO RERUN THE NEXT DAY. WORK COMMITMENTS MADE THIS IMPOSSIBLE. THE NEXT TWO DAYS, ON DRIVING TO THE TRAIN, THE BANGING BECAME EXTREMELY LOUD AND I LEFT IT AT A LOCAL MECHANIC, WHO STATED THAT BOTH REAR STRUTS WERE LEAKING. IT IS HIGHLY UNLIKELY THAT BOTH REAR STRUTS WOULD LEAK 11 DAYS AFTER THE COIL SPRINGS WERE REPLACED. THE ASSUMPTION IS THAT THOSE BAD COIL SPRINGS, WHICH WERE REPLACED BY THE DEALER, , CAUSED EXTRA STRESS TO THOSE TWO REAR STRUTS, ON A VEHICLE WITH ONLY 37K MILES, CAUSING BOTH TO FAIL. SHOCKS STRUTS USUALLY NEVER FAIL IN PAIRS. THE VEHICLES IS USED LOCALLY, WITH NO HEAVY OBJECTS IN THE REAR. DEALER SHOULD COMPENSATE THIS OWNER.