NHTSA Complaint #11697404 — 2016 SUBARU FORESTER

AIR BAGS issue reported to NHTSA

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Complaint Details

ODI Number 11697404
Vehicle 2016 SUBARU FORESTER
Component AIR BAGS
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State NY

Consumer Description

Currently getting a reoccurring warning, "SRS airbag system needs to be checked" which disables the front passenger airbag. This means if I have a passenger sit in the front seat of my vehicle, they don't have the protection of an airbag in the event of a car accident. In 2021, I had this exact same issue and the Subaru dealership diagnosed the airbag needing to be replaced. I had to pay for this replacement, but it did fix the issue. Now that it is back, I am now working with Subaru of America with Case #251030-2001271 and they are refusing to acknowledge that this second air bag replacement should be covered by them because my car is over 10 years old and over 100k miles. There is no telling how long this new air bag will last since the one replaced in 2021 is already bad.

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