NHTSA Complaint #11318135 — 2020 SUBARU OUTBACK

VISIBILITY/WIPER issue reported to NHTSA

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Complaint Details

ODI Number 11318135
Vehicle 2020 SUBARU OUTBACK
Component VISIBILITY/WIPER
Date of Incident
Date Filed
Mileage 2,400 miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State MT

Consumer Description

WINDSHIELD IN MY 2020 SUBARU OUTBACK SEEMS TO BE MADE OF FAKE GLASS, SOFT OR THIN GLASS THAT IS EXTREMELY SUSCEPTIBLE TO ROCK CHIPS AND GLASS BREAKAGE. HAVE HAD THE NEW SUBARU A LITTLE OVER A MONTH (2600 MILES) AND ALREADY HAVE HAD 3 ROCK CHIPS ON THE WINDSHIELD. IT SEEMS LIKE EVEN THE SMALLEST PIECE OF ROCK CAUSES THE GLASS TO CHIP. COMPARED TO MY OTHER 3 VEHICLES THESE ROCK CHIPS OCCUR MUCH MORE FREQUENTLY. IT HAPPENS WHEN FOLLOWING OR MEETING OTHER VEHICLES WHEN THE TIRES OF THOSE VEHICLES THROW UP SMALL ROCK PIECES. ALL 3 OCCURRENCES WERE WHILE DRIVING ON PAVED, 2 LANE HIGHWAYS. IT'S NOT JUST A CASE OF BAD LUCK AS MY 2016 SUBARU ALSO HAD THE SAME PROBLEM. IT'S FAKE GLASS. IT OBSTRUCTS VISION UNTIL YOU CAN GET THE ROCK CHIPS REPAIRED OR THE WINDSHIELD REPLACED.

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