NHTSA Complaint #11317970 — 2016 VOLVO XC90

SERVICE BRAKES issue reported to NHTSA

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Complaint Details

ODI Number	11317970
Vehicle	2016 VOLVO XC90
Component	SERVICE BRAKES
Date of Incident	January 1, 2020
Date Filed	March 14, 2020
Mileage	59,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	IL

Consumer Description

THE CONTROLS ON STEERING INTERMITTENTLY DISABLED. I TAKE IT TO THE DEALER THEY UPDATED THE SOFTWARE AND IT WAS FIXED FOR WHILE, BUT IT REAPPEARED AGAIN! MANY VOLVO OWNERS HAS THE SIMILAR ISSUES MOST OF THEM ENDED UP REPLACING THE CONTROL MODULE PART ON THE STEERING WHEEL. THIS IS A DANGEROUS SYMPTOM SINCE MOST DRIVERS LIKE ME RELY HEAVILY ON THESE CONTROLS TO SELECT VEHICLE SYSTEM OPTIONS AND CRUISE CONTROL. ALSO DEALER ASKING ME TO CHANGE THE BREAK COMPONENTS VERY FREQUENTLY SOMETIMES JUST 20000 MILES. I AM ENDED PAYING HEFTY PRICE OF THESE PARTS TO KEEP THE BREAKS SAFE.

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