NHTSA Complaint #11061466 — 2016 VOLVO XC90

ON 22 DEC 2017, WHILE DRIVING MY VOLVO XC90 HYBRID R-DESIGN, I RECEIVED AN ERROR LIGHT THAT STATED 12 VOLT BATTERY HAD AN ISSUE. I CALLED THE VOLVO DEALERSHIP IN SARASOTA AND SPOKE TO THE SERVICE MANAGER, JOE RICE TO LET HIM KNOW ABOUT THIS ISSUE. WHILE ON THE PHONE, AN ADDITIONAL ERROR LIGHT "ABS" AND THEN A FEW SECONDS LATER A CAR WITH A SQUIGGLY LANES ERROR LIGHT CAME ON. I IMMEDIATELY LOST THE ABILITY TO BRAKE, I LOST THE ABILITY TO STEER, I LOST THE ABILITY TO PUT THE SUV INTO NEUTRAL, I LOST THE ABILITY TO PUT ON MY HAZARD BLINKING LIGHT. ALL I COULD DO IS TAKE MY FOOT OF THE GAS PEDAL BUT BECAUSE I WAS NOT ABLE TO PUT THE SUV IN NEUTRAL, AND HAD NO BRAKES, I CONTINUED TO MOVE. THE SCREEN ON MY FRONT CONSOLE WENT BLACK AND THE MIDDLE CONSOLE WENT BLACK. IF I WAS ON ANY BUSY ROAD OR EXPRESSWAY, I WOULD HAVE IMMEDIATELY BEEN IN AN ACCIDENT. LUCKILY AFTER MILES OF FORCED DRIVING, AND WITH THE HELP OF THE SERVICE MANAGER, APPLY MANUAL BRAKES BY FLOORING THE BRAKE PEDAL AS HARD AS POSSIBLE TO THE FLOOR AND TAP, NOT PUMP. THIS ELECTRICAL FAILURE DEFECT IS SO DETRIMENTAL THAT IT WILL CAUSE ACCIDENTS RESULTING IN DEATH. VOLVO HAS KEPT MY CAR SINCE 22 DEC AND THEY STATED THAT THEY ARE CHANGING OUT THE COMPUTER THAT CAUSED THIS ISSUE. I'M AFRAID THAT VOLVO MIGHT NOT DISCLOSE THIS DEFECT TO NHTSA AND THAT SOMEONE OR SOMEONE ELSE'S FAMILY WITH BE IN AN ACCIDENT RESULTING IN DEATH. THIS IS A VERY SERIOUS PROBLEM AND BEG NHTSA TO LOOK INTO THE MATTER EXPEDITIOUSLY TO RECALL VOLVOS WITH THESE DEFECTS. IF NHTSA MOVES QUICKLY, THEY HAVE THE ABILITY TO PREVENT ACCIDENTS AND DEATH. I'M AVAILABLE TO PROVIDE A SWORN STATEMENT TO THE INCIDENT AND WILLING TO HELP ANYWAY I CAN. THANK YOU FOR YOUR CONSIDERATION, VERY RESPECTFULLY, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).' *PM