NHTSA Complaint #11317907 — 2018 JEEP COMPASS

TL* THE CONTACT OWNS A 2018 JEEP COMPASS. THE CONTACT STATED WHILE HIS WIFE WAS APPROACHING TRAFFIC, THE BRAKE PEDAL WAS DEPRESSED AND THE VEHICLE STALLED. THE VEHICLE WAS RESTARTED. THE DRIVER STATED ON A SECOND OCCASION WHILE AT A STAND STILL AT A PARKING SPOT, THE VEHICLE WAS SHIFTED TO REVERSE AND FAILED TO RESPOND WITH THE CHECK ENGINE WARNING LIGHT ILLUMINATED. THE DRIVER STATED ON A THIRD OCCASION, WHEN TRYING TO SHIFT GEARS TO REVERSE, THE STEERING CEASED AND THE VEHICLE STALLED. THE DRIVER SHIFTED THE VEHICLE TO PARK WITH SEVERAL WARNING LIGHTS ILLUMINATED. THE CONTACT WAS UNABLE TO RESTART THE VEHICLE. THE CONTACT STATED THE ENGINE WAS RUNNING MESSAGE WAS DISPLAYED ON THE INSTRUMENT PANEL. ADDITIONALLY, INSTRUCTIONS TO DEPRESS BRAKES WAS DISPLAYED. THE CONTACT ATTEMPTED TO SHIFT INTO PARK BUT WAS UNABLE TO DO SO. THE CONTACT WAS UNABLE TO TURN THE VEHICLE OFF. THE CONTACT WAITED FOR SEVERAL HOURS AND THEN DROVE TO CHRYSLER DODGE JEEP OF PARAMUS LOCATED AT 315 NJ-4, PARAMUS, NJ 07652, WHERE THE CONTACT WAS INFORMED THAT THE VEHICLE NEEDED MAINTENANCE SERVICE. THE CONTACT CONTINUED TO EXPERIENCE THE FAILURE. THE MANUFACTURER WAS NOT INFORMED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 12,062.