NHTSA Complaint #11317695 — 2003 FORD ESCAPE STRUCTURE

Complaint Details

ODI Number	11317695
Vehicle	2003 FORD ESCAPE
Component	STRUCTURE
Date of Incident	March 4, 2020
Date Filed	March 12, 2020
Mileage	86,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	IL

Consumer Description

TL* THE CONTACT'S MOTHER OWNS A 2003 FORD ESCAPE. THE CONTACT'S MOTHER RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V165000 (STRUCTURE) THE VEHICLE WAS REPAIRED AT HOPKINS FORD OF ELGIN INC. LOCATED AT (1045 E CHICAGO ST, ELGIN, IL 60120) HOWEVER, THE FAILURE WAS EXPERIENCED. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS THE VEHICLE MOVED FROM LEFT TO RIGHT INDEPENDENTLY. THE CONTACT STATED THAT IT WAS DIFFICULT TO CONTROL THE VEHICLE. THE CONTACT STATED THAT THERE WERE NO WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE DRIVER AND PASSENGER'S SIDE CONTROL ARMS AND THE FRONT SUBFRAME NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS INFORMED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 86,000.

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