NHTSA Complaint #11317573 — 2007 BMW X3

SEATS issue reported to NHTSA

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Complaint Details

ODI Number	11317573
Vehicle	2007 BMW X3
Component	SEATS
Date of Incident	February 3, 2020
Date Filed	March 11, 2020
Mileage	107,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	GA

Consumer Description

THE DRIVER'S SIDE SEAT HEATER GOT EXCESSIVLY HOT AND ALMOST BURNT MY SIDE. I COULD SMELL A BURNING SMELL SO I TURNED IT OFF. NOW YOU CAN SEE THE IMPRINT OF THE COIL THROUGH THE LEATHER SEAT. I'VE BEEN IN CONTACT WITH MICHAEL PIGONCELLI AT BMW NORTH AMERICA AND HE SUGGESTED I FILE A COMPLAINT WITH THE NHTSA. YOU ISSUED A RECALL FOR THIS EXACT PROBLEM IN 2004 WITH THE BMW 5 & 7 SERIES. I FEEL THE ISSUE NEVER GOT RESOLVED AND IT IS STILL A PROBLEM. THERE SHOULD NEVER BE AN INTERIOR PART OF A CAR THAT COULD CATCH ON FIRE AND BURN SOMEONE REGARLESS OF THE AGE OF THE CAR. I TRIED TO GET UNITED BMW TO DO A "GOODWILL" FIX, BUT THEY WOULDN'T. MR. PIGONCELLI IS REACHING OUT TO UNITED BMW TO HAVE A FREE DIAGNOSTIC TEST RUN ON THE SEAT HEATER TO DETERMINE THE PROBLEM AND ESTIMATE TO FIX IT, BUT I DON'T FEEL I SHOULD HAVE TO PAY FOR THE ENTIRE REPAIR COST.

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