NHTSA Complaint #11550734 — 2007 BMW X3

Summary of complaint: We own a 2007 BMW X3 SUV that we have taken to the BMW Mt. Laurel NJ dealership for service since we bought the car over five years ago. On August 15th 2023, we took the car for a scheduled service and oil change. We paid $3000 + and brought the car back home first week of September when the car was purportedly repaired. My husband noticed that the car was not driving quite well. The steering was tight. When we called BMW they told us it might take a few drives for things to get back to normal. Then our 29 yr old daughter came from NYC where she resides to visit is for the weekend. On Sunday Sept 10th 2023, She went on an errand for us to Moorestown area. At a stop sign when she was not moving the car, the car started a spin in all directions. The oncoming vehicles thankfully avoided hitting her and she was able to come to a stop. Our daughter was terrified. After calming down she called to let us know what happened. She was so shaken up she barely managed to drive back home. We then called BMW right away when they opened on Monday and told them what happened. They came to pick up the car from our house to check it out and see why it spun out of control in circles. Then the service Dept called and said the car spun out of control due to a transfer case issue. I then questioned them why they did not properly diagnose this initially instead of us wasting $3000+ on repairs and still the car was not safe to drive. I then contacted Robert Durante the Asst service manager and he has not been too nice. BMW should do the right thing.I just paid over $3000 for car repairs in September and car did a spin out on Sept 10th less than two weeks after repairs was completed. The car was worse off when repairs was completed than when I brought it in. Way I see it, an inexperienced mechanic or a negligent mechanic worked on our car. I have NEVER had any problems with repairing our car with the dealer service department till this incident.