NHTSA Complaint #11316926 — 2018 JEEP CHEROKEE

WHEN I PUT MY JEEP CHEROKEE IN REVERSE, MY SCREEN STARTED GLITCHING AND THEN 'SERVICE SHIFTER' CAME ON MY SCREEN. WHEN I LOOKED DOWN AT MY SHIFTER, ALL THE LIGHTS WERE LIT UP, SO I PUT IT IN PARK AND CUT THE ENGINE OFF. WHEN I STARTED IT IT WAS GONE. THE NEXT DAY, THIS CAME ON AGAIN - AS I STARTED THE CAR SO I AGAIN, SHUT THE ENGINE OFF AND RESTARTED IT. AFTER GETTING 2 MILES DOWN THE ROAD, THE SERVICE SHIFTER CAME BACK ON AND NOT EVEN 15 SECONDS LATER, MY CAR ABRUPTLY PUT ITSELF IN PARK, MY LIGHTS WENT HAYWIRE, MY STEERING WHEEL WENT STIFF AS IF THERE WAS NO POWER STEERING AVAILABLE, ALL AS I WAS SLOWING DOWN TO A STOP SINCE I'VE READ ABOUT PEOPLE WRECKING AFTER THIS LIGHT CAME ON. I CHECKED MY VIN FOR A RECALL, BUT COULDN'T FIND ONE AND I AM NOT ABOUT TO PAY OUT OF POCKET FOR AN UNSAFE HUNK OF METAL. I'M STILL UNDER WARRANTY AT 32,800 MILES ON MY 2018 JEEP CHEROKEE, BUT I FULLY INTEND ON LETTING EVERY PERSON I KNOW THAT HAS AN FCA PRODUCT TO STAY AWAY FROM THEM IF THIS DOES NOT BECOME A RECALL. THE PICTURES BELOW ARE OF THE FIRST TIME WHEN I WAS BACKING UP IN MY PARENTS DRIVEWAY. I DIDN'T GET PICTURES OF THE SECOND TIME DRIVING DOWN THE ROAD BECAUSE MY FOCUS WAS ON GETTING HOME SAFELY TRYING TO NOT GO OVER 25-30 MPH.