NHTSA Complaint #11316135 — 2012 AUDI A6

I TOOK MY CAR IN FOR A RECALL REGARDING THE AFTER-RUN COOLANT PUMP ON DECEMBER 10TH TO 27,2019. THEY PERFORMED THE RECALL SERVICE. THEY CHARGED MY EXTENDED WARRANTY FOR THE SERVICE REPAIR. AT THE END OF JANUARY 2020 THE EPC LIGHT CAME ON AND ON 2/10/2020 THE AUDI DEALER INDICATED THAT THE AFTER-RUN COOLANT PUMP WAS DEFECTED BECAUSE IT WAS PLASTIC AND IT CAN CRACK EASILY WHICH IS WHAT HAPPENED AND THEY INDICATED THAT THEY REPLACED IT.THEY SUGGESTED THAT I HAVE A FLUSH OF THE FLUIDS AND I TOLD THEM I WOULD LOOK OUTSIDE OF THE DEALER FOR THESE SERVICES. ON 2/23/2020 THE EPC LIGHT CAME ON AGAIN. THIS TIME THE DEALER IS INDICATING THAT THERE WAS A BUILD UP OF DEBRIS AND IS CAUSING THE COOLANT PUMP TO MALFUNCTION. HOWEVER, THEY ARE STATING THAT THIS IS DUE TO MY NEGLIGENCE OF NOT FLUSHING THE FLUIDS. I ASKED WHY THE FLUID WOULD NOT HAVE BEEN CHANGED THE TWO TIMES THEY REPLACED THE COOLANT PUMP? THEY SAID THEY DO NOT FLUSH THE SYSTEM THEY ONLY PUT BACK WHAT WAS LOST DUE TO THE CHANGE OF PART. I TOOK MY CAR FOR A SECOND OPINION AND THE NEW MECHANIC CALLED THE AUDI DEALER TO GET A CLEAR UNDERSTANDING OF WHAT NEEDS TO BE REPAIRED. HE EXAMINED THE CAR AND REMOVED ALL PARTS IN QUESTION. HE INDICATED THAT THE AFTER-RUN COOLANT PUMP HAS A FILTER BAG THAT HAS BROKEN OPEN AND EXPELLED PELLETS THROUGHOUT THE ENTIRE COOLING SYSTEM. HE WILL NOW HAVE TO REPAIR THE ENTIRE COOLING SYSTEM TO ENSURE THAT THESE PELLETS ARE CLEARED OUT. HE INDICATES THIS IS BAD DESIGN ON THE MANUFACTURE AND THERE IS NO WAY ANYONE THE DEALER NOR HIM CAN WITH 100% CERTAINTY GET ALL THE PELLETS OUT. THESE PELLETS CAN STAY STUCK IN ANY COMPONENT OF THE COOLING SYSTEM AND DISLODGE AT ANY TIME AND CAUSE THE DAMAGE TO OCCUR AGAIN. CAN YOU PLEASE LET ME KNOW IF I CAN REQUEST REIMBURSEMENT FOR THE COOLANT PUMP RECALL EVEN THOUGH THEY HAVE ALREADY REPLACED IT ONCE?