NHTSA Complaint #11562753 — 2012 AUDI A6
FUEL/PROPULSION SYSTEM issue reported to NHTSA
Complaint Details
| ODI Number | 11562753 |
| Vehicle | 2012 AUDI A6 |
| Component | FUEL/PROPULSION SYSTEM |
| Date of Incident | |
| Date Filed | |
| Mileage | N/A miles |
| Crash | No |
| Fire | No |
| Injuries | 0 |
| Deaths | 0 |
| Vehicle Towed | No |
| State | CA |
Consumer Description
Good morning, For the past couple of weeks, I've been getting the run around on whether the issue I'm having with my vehicle is an active recall. I recently took my vehicle to Eurocode Tuning (Torrance, CA), and the mechanic instructed me to take my vehicle to the dealer because the issue I am currently experiencing (fuel leak in the injection system) is listed as a recall. I contacted the Audi dealership in Long Beach CA via phone at (562)610-4000, the service representative stated that he found no active recall on my vehicle. Once again contacted Eurocode Tuning and they stated to have them run a diagnostic on the vehicle and they will see its the fuel leak in the injection system. And they are required by law to fix the recall. The following morning I took my vehicle into McKenna Audi ( Norwalk, CA) and one of the service representatives reiterates that my vehicle has no active recall. I stated that I was well aware of that, however, the issue I was having was listed as a recall on the web and I was informed by the repair shop as well. I proceeded to show him the information I got offline and my failed smog that was done on my vehicle. He proceeded to show me the breakdown on his computer that it was no active recall and the only thing that they were looking into was issues regarding the turbo. He stated what I was talking about was an extended warranty and my vehicle is well past that warrant. He then proceeded to say if a diagnostic is done on my vehicle I will be responsible to pay it and any repair done on my vehicle. So I walked out and decided to contact you. I am just trying to determine whether my vehicle could be repaired under the recall. I'm extremely frustrated and concerned for my safety because the recall did state the risk of a fire. Sincerely a confused, frustrated Audi owner [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
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