NHTSA Complaint #11315596 — 2018 FORD FUSION

ELECTRICAL SYSTEM issue reported to NHTSA

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Complaint Details

ODI Number	11315596
Vehicle	2018 FORD FUSION
Component	ELECTRICAL SYSTEM
Date of Incident	March 1, 2020
Date Filed	March 2, 2020
Mileage	37,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	NJ

Consumer Description

AT A RENT-A-CAR FACILITY IN ABSECON, NJ, CUSTOMER RETURNED THE VEHICLE COMPLAINING THAT THE VEHICLE WOULD NOT STAY LOCKED. CAR WAS PARKED, NO DOORS WERE AJAR (RENTAL AGENT MADE SURE OF IT), LOCKED VEHICLE, AND TRIED THE HANDLES. FOUND AFTER ONE OR TWO PUMPS ON ANY HANDLE THE VEHICLE WOULD UNLOCK ITSELF. EVEN TRIED TO LOCK WITH THE EJECT KEY IN THE FOB ITSELF AND THE SAME RESULT OCCURRED. CHECKED BACK LOG ON VEHICLE FOR KEY CODE ON THE DRIVER DOOR TO FIND NO SUCH CODE AVAILABLE. THIS MAY BE AN ELECTRICAL/FUSE ISSUE REGARDING THE DOOR LOCK ACTUATORS.

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